Description
This will help the office to be able to send the claims when they get this error.
Background
This will help the office to be able to send the claims when they get this error.
Steps to Follow
When this error appears, one place to check is in the patients insurance. Just follow the steps below to fix this issue:
- Bring the patient up in the Sidekick.
- Click the triangle next to the word Insurance.
- Double-click the plan name to bring up the Insurance Policy editing box.
- At the bottom of the box you will see the Member Identifier.
- If this has a number in it just delete the number and this should fix this error.
Additional Information
When this error appears, one place to check is in the patients insurance. Just follow the steps below to fix this issue:
- Bring the patient up in the Sidekick.
- Click the triangle next to the word Insurance.
- Double-click the plan name to bring up the Insurance Policy editing box.
- At the bottom of the box you will see the Member Identifier.
- If this has a number in it just delete the number and this should fix this error.
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Disclaimer: All information presented herein is solely intended to train employees of Curve Dental customers on the use of the software application described in this Community Article and to illustrate how Curve software can be integrated into a typical practice's operations. Statements and examples used in this Community Article are not intended to contradict or in any way override the written or verbal instructions of the leadership of the customer ("Licensee"). The Licensee is responsible for establishing its own practices and procedures and making each of its employees familiar with them, including those related to the use of the application described in this Community Article. Nothing in this Community Article should be construed to be instructing any Licensee employee to violate any Federal, State, Provincial or other jurisdictional law or regulation; or to violate any aspect of the Licensee's established practices and procedures. The information contained in this document is the copyrighted property of CD Newco, LLC. No part of this document may be reproduced, republished, translated, stored in a retrieval system, or transmitted in any form, or by any means, mechanical, photocopying, recording, or otherwise, without the prior written consent of CD Newco, LLC. Licensees may print copies of this Community Article for their own internal use. CD Newco, LLC may take any action permitted by law to enforce its rights hereto. The information contained in this document is subject to change without notice. The enclosed materials are not a contract and create no rights upon the reader or obligations of any kind on CD Newco, LLC or its affiliates. CD Newco, LLC reserves the right to make changes to any products or services described in this Community Article at any time without notice. CD Newco, LLC shall not be liable for the actions or inactions of the reader in reliance upon the information contained in this document.
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Version: This documentation was prepared in conjunction with the latest release of the subject matter of this Community Article, but may be utilized with future releases until such time that more current materials are published.
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