Cannot View New Odontogram On Some Computers – Curve Dental

Description

We have had some of our users report to us that the New Odontogram simply doesn't load on select machines. We have narrowed down the cause, but at this time are unaware of a solution.

Cause

This has been found to be caused by a technology called WebGL that is not functioning on that computer. WebGL (Web Graphics Library) is a JavaScript API for rendering interactive 3D computer graphics and 2D graphics within any compatible web browser without the use of plug-ins.
In short, we use this to render the chart on screen. When it is not functioning on your computer, the chart cannot be shown.
Unfortunately at this time, we are not clear of what causes this technology to function on some computers, but not others. We believe it may have to do with blacklisting by Chrome, due to outdated GPU drivers or possibly the chipset itself, but are unsure.

Preventative Steps

Verify that WebGL is unavailable. You can do this by entering 'chrome:gpu' in your address bar. If WebGL is unavailable, you will see something similar to the image below:

Solution

Added by eric.taylor@curvedental.com on 01 Apr 2016 - 08:53Last saved by eric.taylor@curvedental.com on 12 Dec 2019 - 10:35TitleCannot View New Odontogram On Some ComputersPrimary Search Keywords (separate each word with a space; use no punctuation)Odont Odontogram New Chart WebGL Web GLSecondary Search Keywords (separate each word with a space; use no punctuation)Load Wont Won'tDescriptionWe have had some of our users report to us that the New Odontogram simply doesn't load on select machines. We have narrowed down the cause, but at this time are unaware of a solution.Description Screenshot File (optional): No file chosen Delete: Current File:CauseThis has been found to be caused by a technology called WebGL that is not functioning on that computer. WebGL (Web Graphics Library) is a JavaScript API for rendering interactive 3D computer graphics and 2D graphics within any compatible web browser without the use of plug-ins.
In short, we use this to render the chart on screen. When it is not functioning on your computer, the chart cannot be shown.
Unfortunately at this time, we are not clear of what causes this technology to function on some computers, but not others. We believe it may have to do with blacklisting by Chrome, due to outdated GPU drivers or possibly the chipset itself, but are unsure. Cause Screenshot File (optional): No file chosen Delete: Current File:Preventative StepsVerify that WebGL is unavailable. You can do this by entering 'chrome:gpu' in your address bar. If WebGL is unavailable, you will see something similar to the image below:

Preventative Steps Screenshot File (optional): No file chosen Delete: Current File:SolutionAt this time, we do not know the cause of this. Please contact an IT professional to come look at the affected machines and assess why WebGL is not functioning properly. Solution Screenshot File (optional): No file chosen Delete: Current File:Additional InformationThumbnail FileNo file chosenCurrent Thumbnail: Charting_QG.pngPrimary CategoryCurve UniversitySecondary CategoryVersion4.20 IF 344Header Category IconChartingFeatured ContentNot FeaturedStatusDeleteTagsKnown Issue Bug US Canada

Additional Information

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