Skip to main content

ScanX Troubleshooting

Updated

Description

This article is meant to identify some of the most common troubleshooting issues you may experience when working with ScanX.

 

Background

  • Section 1 - Checking If Vistaconfig Settings Are Enabled.

  • Section 2 - Adding The vistascan.dll To The Path Environment Variable (For direct integrations)

  • Section 3 - Removing Vistascan.dll

  • Section 4 - FAQ

 

Steps to Follow

Section 1 - Checking If Vistaconfig Settings Are Enabled.

*NOTE* If Vistaeasy is not running after acquiring x-rays, Scan-x support will need to assist with enabling the vistaeasy setting.

These settings should be enabled by Scan-x support.

  1. Right click on, and close any vista tasks (vistaeasy, vistaconfig) that are still running in the task tray.






  2. Click on the WIN logo in the bottom left of the desktop and search Vistaconfig.




  3. Checkmark and single-click on the device you are working with so it becomes highlighted.

  4. Press F2 to bring up all menu options.

  5. Click on the wrench icon at the top of the settings.





  6. If the checkbox saying Activate VistaEasyView is not checked, check it.

  7. Click on the save icon in the top right.

  8. Click Apply, and Close configuration.




  9. Go to charting, imaging, and get a single image or start a mount acquisition.


  10. Click Capture.

  11. Have the office load a plate when the acquisition pop-up appears.



  12. Vistaeasy should automatically open when the images have been uploaded.



  13. You can check all the images in the upload queue on the left.



  14. Click on the import button in the top left.



  15. Vistaeasy will automatically close.

  16. Close the twain Pop-up.



Section 2 - Adding The vistascan.dll To The Path Environment Variable (For direct integrations)

These steps will allow ScanX to be recognized if the ScanX installation does not add the location of vistascan.dll to the 'Path' Environment Variable.

  1. Close Google Chrome.
  2. Locate the vistascan.dll file installed with their ScanX drivers. This is usually found in the C:Program Files (x86)ScanX Utilities folder.
  3. Copy the full path where this .dll is found by left clicking in the address bar to highlight it, and then press Crtl+C or right click and copy.
  4. Left click Start.
  5. Right click on 'Computer' and choose, 'Properties'.
  6. Left click 'Advanced system settings'
  7. In the window that comes up, left click on the 'Environment Variables...' box in the bottom right.
  8. In the bottom window, scroll down and select the variable 'Path'.
  9. With the Path variable selected, left click the 'Edit...' button.
  10. Left click into the 'Variable value:' box and press End on your keyboard (or arrow over to the end of the line).
  11. Make sure there is a semi colon at the end of this line, and then paste the path from earlier.
  12. Left click 'OK'.
  13. Left click 'OK'again.
  14. Left click 'OK'again.
  15. Restart Curve Capture (if you need assistance with this, please see the guide 'How to Restart Curve Capture')
  16. The ScanX should now be recognized by Curve Capture.



Section 3 - Removing Vistascan.dll

As of Imaging version 2.0 a file named vistascan.dll can be found in the %appdata% folder under the corresponding imaging version folder. This file can cause problems for some of our ScanX users and must be renamed/removed. 

 

  1. Close Google Chrome completely.
  2. Open a Computer window. (Click Start Computer on Windows Vista or higher, and Start My Computer on Win Xp).
  3. You should then see along the top, an area to enter '%appdata'
  4. In this folder is a CurveDental Folder, double click this.
  5. Inside this folder is the CurveCapture folder, double click this folder.
  6. Inside this folder should be a folder that corresponds with the current imaging version, at the time of writing this that would be 2.0.3.
  7. In this folder, find the file named Vistascan.dll.
  8. Delete, or rename this file (if you feel more comfortable) to 'vistascanOLD.dll
  9. Restart Curve Capture. (if you do not know how to do this, please see the guide 'How to Restart Curve Capture')
  10. Open Chrome and log into Curve.
  11. Attempt to take an image with ScanX. If the ScanX Device is not recognized, please see the guide 'Adding The vistascan.dll To The Path Environment Variable'


Section 4 - FAQ

My ScanX machine is installed and detectable in Curve Hero, but it's not capturing an image Why?

If you are attempting to scan a blank image through your ScanX machine and the Curve Capturing just continues to run without capturing an image you will need to replace the blank film/image with an actual xray image. The ScanX software is seeing the blank film/image as an invalid image and is not sending the image to Curve Hero.If you don't want to loose the valid image in ScanX you can mark in ScanX the option to not delete the image after it is transferred.

Which Phosphor Plate devices integrate with Curve Hero?

The following ScanX models are supported in Curve Hero:

  • ScanX Classic F3700
  • ScanX Ortho F3750
  • ScanX I/O F3600
  • ScanX Duo D1000F
  • ScanX Swift G8000

Should I have ScanX turned on in Active Devices?

Scan-X settings are optimizized by utilizing Twain. If you are using twain and the direct integration at the same time, the computer may disconnect and reconnect to the wrong driver between X-rays. 

Activate twain, and turn the direct integration off to avoid this issue.

Why do ScanX images have lines in them?

If the lines appear to cut through the image it is likely a hardware issue. You will need to contact ScanX directly.

Why are scans missing large portions of the image?

If the image cuts off abrubtly, and you know it is not a positioning issue, it is most likely a hardware issue. You will need to contact ScanX directly.

My ScanX Configuration asks for Precision, what should I choose?

  1. Very High: Pixel size is 20 µm * 20 µm, Image Resolution is 1500 x 1000 pixels. 

  2. High: Pixel size is 29 µm * 29 µm. Image Resolution is 1000 x 666 pixels.
  3. Standard: Pixel size is 50 µm * 50 µm. Image Resolution is 600 x 400 pixels.


If after reading the information above, you still are not sure; choose 'Intraoral Standard' 
*****The image files captured at the High and Very High setting will be extremely large files and may take several additional minutes to be uploaded to the cloud database in Curve Hero. PLEASE ALLOW FOR THE EXTRA FEW MINUTES, ESPECIALLY FOR PANO IMAGES, AND DO NOT REFRESH THE WEBPAGE OR CANCEL OUT OF THE IMAGE CAPTURE WINDOW*****

 

Additional Information

Section 1 - Checking If Vistaconfig Settings Are Enabled.

*NOTE* If Vistaeasy is not running after acquiring x-rays, Scan-x support will need to assist with enabling the vistaeasy setting.

These settings should be enabled by Scan-x support.

  1. Right click on, and close any vista tasks (vistaeasy, vistaconfig) that are still running in the task tray.






  2. Click on the WIN logo in the bottom left of the desktop and search Vistaconfig.




  3. Checkmark and single-click on the device you are working with so it becomes highlighted.

  4. Press F2 to bring up all menu options.

  5. Click on the wrench icon at the top of the settings.





  6. If the checkbox saying Activate VistaEasyView is not checked, check it.

  7. Click on the save icon in the top right.

  8. Click Apply, and Close configuration.




  9. Go to charting, imaging, and get a single image or start a mount acquisition.


  10. Click Capture.

  11. Have the office load a plate when the acquisition pop-up appears.



  12. Vistaeasy should automatically open when the images have been uploaded.



  13. You can check all the images in the upload queue on the left.



  14. Click on the import button in the top left.



  15. Vistaeasy will automatically close.

  16. Close the twain Pop-up.



Section 2 - Adding The vistascan.dll To The Path Environment Variable (For direct integrations)

These steps will allow ScanX to be recognized if the ScanX installation does not add the location of vistascan.dll to the 'Path' Environment Variable.

  1. Close Google Chrome.
  2. Locate the vistascan.dll file installed with their ScanX drivers. This is usually found in the C:Program Files (x86)ScanX Utilities folder.
  3. Copy the full path where this .dll is found by left clicking in the address bar to highlight it, and then press Crtl+C or right click and copy.
  4. Left click Start.
  5. Right click on 'Computer' and choose, 'Properties'.
  6. Left click 'Advanced system settings'
  7. In the window that comes up, left click on the 'Environment Variables...' box in the bottom right.
  8. In the bottom window, scroll down and select the variable 'Path'.
  9. With the Path variable selected, left click the 'Edit...' button.
  10. Left click into the 'Variable value:' box and press End on your keyboard (or arrow over to the end of the line).
  11. Make sure there is a semi colon at the end of this line, and then paste the path from earlier.
  12. Left click 'OK'.
  13. Left click 'OK'again.
  14. Left click 'OK'again.
  15. Restart Curve Capture (if you need assistance with this, please see the guide 'How to Restart Curve Capture')
  16. The ScanX should now be recognized by Curve Capture.



Section 3 - Removing Vistascan.dll

As of Imaging version 2.0 a file named vistascan.dll can be found in the %appdata% folder under the corresponding imaging version folder. This file can cause problems for some of our ScanX users and must be renamed/removed. 

 

  1. Close Google Chrome completely.
  2. Open a Computer window. (Click Start Computer on Windows Vista or higher, and Start My Computer on Win Xp).
  3. You should then see along the top, an area to enter '%appdata'
  4. In this folder is a CurveDental Folder, double click this.
  5. Inside this folder is the CurveCapture folder, double click this folder.
  6. Inside this folder should be a folder that corresponds with the current imaging version, at the time of writing this that would be 2.0.3.
  7. In this folder, find the file named Vistascan.dll.
  8. Delete, or rename this file (if you feel more comfortable) to 'vistascanOLD.dll
  9. Restart Curve Capture. (if you do not know how to do this, please see the guide 'How to Restart Curve Capture')
  10. Open Chrome and log into Curve.
  11. Attempt to take an image with ScanX. If the ScanX Device is not recognized, please see the guide 'Adding The vistascan.dll To The Path Environment Variable'


Section 4 - FAQ

My ScanX machine is installed and detectable in Curve Hero, but it's not capturing an image Why?

If you are attempting to scan a blank image through your ScanX machine and the Curve Capturing just continues to run without capturing an image you will need to replace the blank film/image with an actual xray image. The ScanX software is seeing the blank film/image as an invalid image and is not sending the image to Curve Hero.If you don't want to loose the valid image in ScanX you can mark in ScanX the option to not delete the image after it is transferred.

Which Phosphor Plate devices integrate with Curve Hero?

The following ScanX models are supported in Curve Hero:

  • ScanX Classic F3700
  • ScanX Ortho F3750
  • ScanX I/O F3600
  • ScanX Duo D1000F
  • ScanX Swift G8000

Should I have ScanX turned on in Active Devices?

Scan-X settings are optimizized by utilizing Twain. If you are using twain and the direct integration at the same time, the computer may disconnect and reconnect to the wrong driver between X-rays. 

Activate twain, and turn the direct integration off to avoid this issue.

Why do ScanX images have lines in them?

If the lines appear to cut through the image it is likely a hardware issue. You will need to contact ScanX directly.

Why are scans missing large portions of the image?

If the image cuts off abrubtly, and you know it is not a positioning issue, it is most likely a hardware issue. You will need to contact ScanX directly.

My ScanX Configuration asks for Precision, what should I choose?

  1. Very High: Pixel size is 20 µm * 20 µm, Image Resolution is 1500 x 1000 pixels. 

  2. High: Pixel size is 29 µm * 29 µm. Image Resolution is 1000 x 666 pixels.
  3. Standard: Pixel size is 50 µm * 50 µm. Image Resolution is 600 x 400 pixels.


If after reading the information above, you still are not sure; choose 'Intraoral Standard' 
*****The image files captured at the High and Very High setting will be extremely large files and may take several additional minutes to be uploaded to the cloud database in Curve Hero. PLEASE ALLOW FOR THE EXTRA FEW MINUTES, ESPECIALLY FOR PANO IMAGES, AND DO NOT REFRESH THE WEBPAGE OR CANCEL OUT OF THE IMAGE CAPTURE WINDOW*****

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Copyright 2026 by CD Newco, LLC, USA Proprietary and Confidential All Rights Reserved.

Disclaimer: All information presented herein is solely intended to train employees of Curve Dental customers on the use of the software application described in this Community Article and to illustrate how Curve software can be integrated into a typical practice's operations. Statements and examples used in this Community Article are not intended to contradict or in any way override the written or verbal instructions of the leadership of the customer ("Licensee"). The Licensee is responsible for establishing its own practices and procedures and making each of its employees familiar with them, including those related to the use of the application described in this Community Article. Nothing in this Community Article should be construed to be instructing any Licensee employee to violate any Federal, State, Provincial or other jurisdictional law or regulation; or to violate any aspect of the Licensee's established practices and procedures. The information contained in this document is the copyrighted property of CD Newco, LLC. No part of this document may be reproduced, republished, translated, stored in a retrieval system, or transmitted in any form, or by any means, mechanical, photocopying, recording, or otherwise, without the prior written consent of CD Newco, LLC. Licensees may print copies of this Community Article for their own internal use. CD Newco, LLC may take any action permitted by law to enforce its rights hereto. The information contained in this document is subject to change without notice. The enclosed materials are not a contract and create no rights upon the reader or obligations of any kind on CD Newco, LLC or its affiliates. CD Newco, LLC reserves the right to make changes to any products or services described in this Community Article at any time without notice. CD Newco, LLC shall not be liable for the actions or inactions of the reader in reliance upon the information contained in this document.

Trademarks: Curve is a registered trademark of CD Newco, LLC. Any other product and company names used herein are the property of their respective owners.

Version: This documentation was prepared in conjunction with the latest release of the subject matter of this Community Article, but may be utilized with future releases until such time that more current materials are published.

Comments: Any comments or suggestions regarding the information herein are welcome and should be emailed to the attention of: support@curvedental.com.