Description
There have been instances in which the provider has enrolled in ERA with a carrier, but there isn't an EFT Number or ERA in the Claims module in Curve.
Background
If the office has Change Healthcare's Dental Connect, they can click View (see screenshot) to see a pdf sent to the clearinghouse by the carrier. However, not all carriers send a pdf. When the carrier doesn't send a pdf, there will not be a "View" link, and these can be overlooked by Curve, which won't display the ERA or the EFT transaction number sent to us by the clearinghouse.
Steps to Follow
In Change Healthcare's Dental Connect, the client can click on the date on the left to view the "true" ERA when the carrier has not sent a pdf.
Additional Information
In Change Healthcare's Dental Connect, the client can click on the date on the left to view the "true" ERA when the carrier has not sent a pdf.
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