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LIBRARY Edit Notes Box Appears Behind the Notes Module Screen

Updated

Description

This Library Article provides troubleshooting steps for when a note edit box appears behind all other modular windows, and can only be accessed by moving the other windows.

 

🔍 Root Cause: This specific behavior is triggered when an office has browser extensions or third-party add-ons active within their system environment.

 

Steps

If the editing box is appearing behind other interface elements, it is likely caused by a conflicting browser extension. Follow these steps to isolate the cause:

  1. While keeping Curve Hero open, open a new tab in Google Chrome.
  2. In the address bar, type chrome://extensions and press Enter.
  3. A list of all installed extensions can now be seen.
  4. Select Remove (or toggle off) one extension at a time.
  5. Return to the Curve Hero tab, Refresh the page, and attempt to edit a Note.
  6. If the issue persists, return to the extensions tab and remove the next one in the list. Repeat this process until the editing box displays correctly.

Need Assistance? Contact Customer Service at 888-910-4376, option 1.

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Disclaimer: All information presented herein is solely intended to train employees of Curve Dental customers on the use of the software application described in this Community Article and to illustrate how Curve software can be integrated into a typical practice's operations. Statements and examples used in this Community Article are not intended to contradict or in any way override the written or verbal instructions of the leadership of the customer ("Licensee"). The Licensee is responsible for establishing its own practices and procedures and making each of its employees familiar with them, including those related to the use of the application described in this Community Article. Nothing in this Community Article should be construed to be instructing any Licensee employee to violate any Federal, State, Provincial or other jurisdictional law or regulation; or to violate any aspect of the Licensee's established practices and procedures. The information contained in this document is the copyrighted property of CD Newco, LLC. No part of this document may be reproduced, republished, translated, stored in a retrieval system, or transmitted in any form, or by any means, mechanical, photocopying, recording, or otherwise, without the prior written consent of CD Newco, LLC. Licensees may print copies of this Community Article for their own internal use. CD Newco, LLC may take any action permitted by law to enforce its rights hereto. The information contained in this document is subject to change without notice. The enclosed materials are not a contract and create no rights upon the reader or obligations of any kind on CD Newco, LLC or its affiliates. CD Newco, LLC reserves the right to make changes to any products or services described in this Community Article at any time without notice. CD Newco, LLC shall not be liable for the actions or inactions of the reader in reliance upon the information contained in this document.

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Version: This documentation was prepared in conjunction with the latest release of the subject matter of this Community Article, but may be utilized with future releases until such time that more current materials are published.

Comments: Any comments or suggestions regarding the information herein are welcome and should be emailed to the attention of: support@curvedental.com.