Description
Are your patients complaining of getting an error message when they try confirming their appointments via text message reminders? Does the error message say, "A problem was encountered while trying to confirm this appointment?" Are you using Curve Connex? Then please read on!
Steps
This error message is caused by the confirmation type "Confirmed" being turned off.
To fix this:
1. Go to the '3 lines' in Curve Hero and select 'Administration'
2. Left-click on 'Scheduler'
3. Left-click on 'Appointment Confirmations'
4. Make sure 'Confirmed' is changed to 'Yes'
Now when patients confirm text reminders, it should work.
See example, here.
If you are seeing a different issue, please submit a ticket or contact Support at (888) 910-4376.
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