Description:
Due to a recent change, you may see a message indicating that you have Duplicate Emails in the system when trying to send a "login email" for your patient.
Cause:
In preparation for our upcoming Patient Portal enhancements, we have made some changes that might have some unexpected results when duplicate emails are present in the system—namely multiple copies of the same email! Read on to find out what to do when you receive this message.
When choosing "Send Login Email" from the profile, you may see the following toaster message:
Preventative Steps:
At this time, the only way to prevent this is to use an email address only once on a profile.
When choosing "Send Login Email" from the profile, you may see a message indicating that patients share an email address, including the patient you attempted to email.
To resolve this, ensure each patient has a unique email address and then click the "Save changes and attempt to re-send email" button.
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