Description
This quick guide describes how to set up an advanced user for Curve Support on CDAnet. This is required in order for Curve Support to download and install the digital certificate. For detailed instruction on how to do this, contact CDAnet.
Important
Every dentist must log in to CDAnet and ensure that permission has been granted for advanced users to download the claims certificate.
Associate dentists must also log in to CDAnet to grant permission in order to send claims for the provider in Curve Hero.
Contents
The following topics are included in this article:
- Section 1 - Office Owner or Admin: Add Curve Support User
- Section 2 - Associate Dentist: Grant Download Permissions
Steps
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In any web browser, open the CDA Practice Support Services WebSite and log in.
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In the top-level menu, click Administration.
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Click the applicable office number.
Note: If there are multiple locations, it is critical that the correct office number is selected.
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Click the Invite office staff button.
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In the Choose office admin section, click the Yes option for the question: Is this a new office admin user?.
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In Email field, enter customercare@curvedental.com. In the First name field, enter Curve. In the Last name field, enter Support.
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Click the Next button.
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In Step 2, select the office(s) that are to be connected with Curve Hero.
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Click the Select a role drop-down menu.
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In the drop-down list, click Advanced user.
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In Step 3, click the Create invitation button.
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The Admin name, Invitation code, and My offices will display.
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The information on the webpage must be copied. To do this, drag the cursor over Admin name, Invitation code, and My offices, then right-click the highlighted text, and click Copy.
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The copied information, as well as the following details, must be emailed to Curve Dental:
- To: customercare@curvedental.com
- Subject: Itrans/CDAnet Certificate
- Body: Provider's name as well as the information copied in step 13 above
Note: To open a draft email message that includes the To and Subject information above, click this link. If the link does not work as expected, manually create a new email.
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In the open CDAnet webpage, click the Back to Offices button.
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In the Office admins section, within the Curve Support row, verify that Advanced user is selected in the drop-down menu.
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In the CDA Digital ID section, verify that the Office owners and admins can download option is selected.
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Click the Save button.
Important: Each dentist must sign in and provide the new Curve Support user with download rights.
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In any web browser, open the CDA Practice Support Services WebSite and log in.
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In the top-level menu, click Administration.
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Click the applicable office number.
Note: If there are multiple locations, it is critical that the correct office number is selected. -
In the CDA Digital ID section, verify that the Office owners and admins can download option is selected.
Important: Every dentist, both owner and associates, must give permission for admins to download certificates. Each associate dentist will need to log in to CDAnet and grant this permission.
Note: If an office recently registered with iTrans, there is an initial 7-day window during which the provider is being set up with all of the payers. Claims will not go out during this period.
Copyright 2026 by CD Newco, LLC, USA Proprietary and Confidential All Rights Reserved.
Disclaimer: All information presented herein is solely intended to train employees of Curve Dental customers on the use of the software application described in this Community Article and to illustrate how Curve software can be integrated into a typical practice's operations. Statements and examples used in this Community Article are not intended to contradict or in any way override the written or verbal instructions of the leadership of the customer ("Licensee"). The Licensee is responsible for establishing its own practices and procedures and making each of its employees familiar with them, including those related to the use of the application described in this Community Article. Nothing in this Community Article should be construed to be instructing any Licensee employee to violate any Federal, State, Provincial or other jurisdictional law or regulation; or to violate any aspect of the Licensee's established practices and procedures. The information contained in this document is the copyrighted property of CD Newco, LLC. No part of this document may be reproduced, republished, translated, stored in a retrieval system, or transmitted in any form, or by any means, mechanical, photocopying, recording, or otherwise, without the prior written consent of CD Newco, LLC. Licensees may print copies of this Community Article for their own internal use. CD Newco, LLC may take any action permitted by law to enforce its rights hereto. The information contained in this document is subject to change without notice. The enclosed materials are not a contract and create no rights upon the reader or obligations of any kind on CD Newco, LLC or its affiliates. CD Newco, LLC reserves the right to make changes to any products or services described in this Community Article at any time without notice. CD Newco, LLC shall not be liable for the actions or inactions of the reader in reliance upon the information contained in this document.
Trademarks: Curve is a registered trademark of CD Newco, LLC. Any other product and company names used herein are the property of their respective owners.
Version: This documentation was prepared in conjunction with the latest release of the subject matter of this Community Article, but may be utilized with future releases until such time that more current materials are published.
Comments: Any comments or suggestions regarding the information herein are welcome and should be emailed to the attention of: support@curvedental.com.