Steps For when the hardware button will not trigger an image to be taken.
Digi-Doc has indicated that an older installer can cause issues with the hardware button, and has a built in fix when installed. The following are steps that Digi-Doc has given us. You can try these to see if they resolve your issue, or can try contacting Digi-Doc support.
- Left click the start button.
- Left click All Programs (or in Windows 10 scroll through the list).
- Left click the Digital Doc folder. (If this folder does not exist, you are running a newer software version and will need to contact Digidoc).
- Left click the Utilities Folder.
- Left Click the 'Reset Capture Buttons'.
- Restart Curve Capture and reload Curve Hero. (If you need assistance doing this step specifically, please contact support at 888.910.4376 opt 3).
If these steps do, or do not work, please contact Digi-Doc support to ensure that your installer is up to date in order to avoid these issues in the future.
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