Creating a Text Message in the LiveText Section

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Description

This quick guide outlines the steps required to create a new text message in the LiveText section of Curve GRO.

Contents

 The following topics are included in this article: 

• Section 1 - Opening Curve GRO
• Section 2 - Accessing the LiveText Section
• Section 3 - Creating a Text Message for a New Patient
• Section 4 - Creating a Text Message for an Existing Patient
   

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 Steps

Section 1 - Opening Curve GRO 
 

1. In Curve Hero, click the Application switcher drop-down menu, then click Curve GRO within the drop-down list.



2. Curve GRO opens in a new browser tab.

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Section 2 - Accessing the LiveText Section 
 

1. In the Sidebar menu, click LiveText.



2. The LiveText section is displayed.

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Section 3 - Creating a Text Message for a New Patient 

To create a text message for a patient who does not have an account in Curve Hero, follow the steps as indicated below: 

 

1. To begin creating a text message for a new patient, perform one of the following actions:

Option A


1. Click the Find patient search field.



Option B


1. Click the Add new text message button.



2. In the Find patient search field, enter the patient's mobile number.



3. In the drop-down list, click the Add new text message button.



4. In the text message field, enter the message.




5. To send the message to the patient, click the send message icon or press the Enter key.



6. The message timestamp and status displays below the message. Immediately after the message is sent, it will be temporarily queued.



7. After the message has been successfully sent, the message timestamp is updated and the status will display as Delivered.

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Section 4 - Creating a Text Message for an Existing Patient 

To create a text message for a patient who has an account in Curve Hero, follow the steps as indicated below: 

 

1. To begin creating a text message for an existing patient, perform one of the following actions:

Option A


1. Click the Find patient search field.



Option B


1. Click the Add new text message button.



2. In the Find patient search field, either enter the patient's name or mobile number as indicated below:

Option A - Enter the Patient's Name


1. Enter the name of the patient.

Note: As data is entered into the Find patient search field, the search results will automatically display all entries containing the search term(s).



2. In the Find patient search results, click the applicable patient.



Option B - Enter the Patient's Mobile Number


1. Enter the mobile number of the patient.



2. In the Find patient search results, click the applicable patient.

Note: If a mobile number is associated with multiple patients in Curve Hero, all patients with the same mobile number will display in the search results.



3. In the text message field, enter the message.

Note: If a mobile number is associated with a single patient in Curve Hero, the patient's name will display above their mobile number in the LiveText section. When a mobile number is associated with more than one patient in Curve Hero, the number of patients with the same mobile number will replace the patient's name.




4. To send the message to the patient, click the send message icon or press the Enter key.




5. The message timestamp and status displays below the message. Immediately after the message is sent, it will be temporarily queued.



6. After the message has been successfully sent, the message timestamp is updated and the status will display as Delivered.